How we collect, use, and protect your personal information
Last updated: December 2024
1. Introduction
Wainwright & Edwards ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect information about you in various ways, including:
Personal Data: Name, email address, telephone number, postal address, and other contact details you provide when making enquiries or registering with us.
Property Information:Details about properties you are interested in buying, selling, or renting.
Financial Information:Where necessary for property transactions, we may collect financial information relevant to your property search or sale.
Technical Data:IP address, browser type, operating system, and other technology identifiers when you visit our website.
Usage Data: Information about how you use our website and services.
3. How We Use Your Information
We use the information we collect to:
Provide and manage our estate agency services
Communicate with you about properties and services
Process property valuations, sales, purchases, and lettings
Send you marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
4. Legal Basis for Processing
We process your personal data on the following legal bases: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate business interests.
5. Data Sharing
We may share your information with:
Solicitors, mortgage advisors, and other professionals involved in property transactions
Property portals (Rightmove, Zoopla, OnTheMarket) to market properties
Third-party service providers who assist in our operations
Regulatory bodies and authorities when required by law
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For property transactions, we typically retain records for a minimum of 6 years.
7. Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent at any time
8. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
